Telehealth: Expanding the Boundaries of Patient-centric Care

HLC members have long delved into telehealth, applying this means of delivering medical care and services across distances in ways that bring value to modern medicine. The fruits of their labor increase patient satisfaction and cost-efficiency. Their vision takes advantage of emerging technologies and technological convergence. COVID-19 and the multiple stresses and constraints it brought did not create telehealth; it merely gave rise to new opportunities that recent technological advancements made possible or scalable. This digest relates experiences, lessons learned, and insights HLC members have shared. It gives a real-world view of telehealth as seen by HLC’s member organizations and forecasts where virtual care may be headed.

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